Frequently Asked Questions
Everything you need to know about your fitness journey with Pacer.
How do I track my progress for a virtual challenge?
You can track your miles manually through our website dashboard or sync your favorite fitness apps and wearable devices to automatically update your progress.
When will I receive my finisher medal and shirt?
Rewards are typically shipped within 3-5 business days after you complete your challenge. You will receive a tracking number via email once your package is on its way.
Can I participate in a challenge from anywhere in the world?
Yes! Our virtual challenges are global. You can run, walk, or cycle anywhere you choose, and we offer international shipping for all reward packages.
What happens if I cannot complete the challenge in the allotted time?
We believe in progress over perfection. Most of our challenges have flexible deadlines, allowing you to move at your own pace until you reach the finish line.
What is your return policy for apparel and registration?
Registration fees are non-refundable once the challenge begins. For physical apparel, we accept returns or exchanges within 30 days if the items are unworn and in original condition.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.